EdisonLearning believes that customer satisfaction is crucial to
improving achievement and creating a successful school. Each year,
we commission Harris Interactive, one of the nation's leaders in
helping schools understand their customers and improve their levels
of satisfaction, to survey parents, students, and teachers in every
one of our schools.
A few of the overall measures from these reports provide clear
measures of overall satisfaction levels at EdisonLearning
schools.
Parent satisfaction
Parents were asked to assess their child’s EdisonLearning school
using letter grades – an “A” for excellent through an “F” for
failure. The results are clear: parents at EdisonLearning schools
are very satisfied:
Total percentage of parents giving their schools a grade of “A”
or “B”:
- EdisonLearning schools: 88%
- National average: 67%
Teacher satisfaction
Harris Interactive also probes a teacher’s career satisfaction
at an EdisonLearning school. The results are extremely encouraging.
Of the 2,000+ teachers who completed surveys, 88 percent rated
their levels of career satisfaction as an “A” or a “B.”
By comparison, Harris Interactive conducts an annual survey for
MetLife (The MetLife Survey of the American Teacher). In 2006,
results from this survey showed that only 56 percent of teachers
nationwide were very satisfied with their careers at their schools.
These results offer compelling evidence of the effectiveness of
EdisonLearning’s commitment to treating teachers with a high level
of professionalism.